Reference

Open the big11 Privacy Policy

The big11 Privacy Policy explains what we collect when you open an account, use the mobile lobby, or connect DANA, OVO, GoPay and QRIS.

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CONTACT THE TEAM

Reach support about Privacy Policy

A direct support route helps you act on your Privacy Policy questions without sending sensitive details to the wrong place. Use the account support channel to ask about a data request, a phone-verification record, or a wallet reference linked to your profile. Include your registered contact detail and the subject of the request, but do not send a password or one-time code. We can then confirm ownership through the account path before discussing personal data, including a request made from a mobile device in Medan.

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Account data request

Ask support to locate the correct route for access, correction, deletion or objection requests. We first match your message with the account contact detail and may ask for an account step that confirms ownership before sharing any personal record.

Wallet record question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account references, tell us the date and reference shown in your account. Keep the full wallet PIN, password and verification code private while we trace the status.

Security concern

If a login or device record looks unfamiliar, contact support through the account help path promptly. We can review the relevant access trail, help protect the account and explain which information the Privacy Policy permits us to retain.

DATA HANDLING

Explore our Privacy Policy controls

We handle personal data in stages: collection during account creation, use while you access the lobby, storage for operational and legal needs, and deletion or restriction when the applicable period ends.

Account details

We use the contact and identity details you provide to create your account, send account messages and confirm ownership. If a detail changes, request a correction through support so the record can be checked against the account path.

Device and login records

Login time, device signals and related access events can help us investigate an unfamiliar session. We review these records for account protection and explain the relevant handling when you report a security concern.

Wallet references

Payment records may show a method, reference, amount status and time without exposing your wallet PIN. DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri, BNI and other bank-rail details follow the purpose stated in the policy.

Cookies and sessions

Cookies can keep a session working, remember a setting and help us diagnose a page error. You can manage browser cookie controls, though restricting them may require another account step when you return to the lobby.

Retention choices

We keep records only for the operational, security or legal purpose described in the Privacy Policy. When a retention period ends, records are deleted, anonymised or restricted where the applicable rules allow that action.

Change or access request

You may ask what personal data we hold, request a correction, or ask about deletion and restriction. Send the request through support with enough account context for verification, and we will explain the available route under local law.

Browse big11 Privacy Policy answers

These Privacy Policy answers address the searches we receive most often before an account is opened. They explain account records, wallet references, cookies, device checks and contact steps in plain English for Indonesia. If your situation involves a specific legal request, use the support path so we can verify the account and apply the rule that fits your location.

The big11 Privacy Policy covers account details, phone verification, device and login records, cookies, support messages, wallet references and activity needed to operate access. It also explains retention, security handling and how to request access, correction, deletion or restriction where local law permits.

We use your phone number to create and protect the account, send relevant account messages and complete phone verification before account access. If the number is wrong or no longer yours, contact support through the account path and request a correction after ownership checks.

Yes. The Privacy Policy explains how payment references and status details connected with DANA, QRIS, OVO, GoPay, bank transfer or virtual account activity may be used to trace an account request. We do not need your wallet PIN or one-time code.

Cookies and similar session tools can keep your login path connected, remember selected settings and help diagnose errors on a phone or desktop browser. You can adjust browser controls, but limiting cookies may trigger another account step or reduce session features.

You can contact support to ask which personal data we hold and request an accessible copy where local law permits. Include your account contact detail and request type, but never include a password or verification code. We verify ownership before discussing personal records.

Send a correction request through the support path and identify the affected account detail, such as a phone number or contact record. We may ask for an account verification step before changing it, then explain any record that must remain for security or legal reasons.

Retention depends on the purpose and applicable rules. We may keep account, security, support and wallet reference records while needed for operations, investigations or legal duties, then delete, anonymise or restrict them when the relevant period ends.

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